Agreement to Terms
These Terms of Service (“Terms”) govern your use of the Ten X Africa website and services. By accessing our platform, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
Nature of Services
Ten X Africa operates as a hybrid consulting and venture support engine across three pillars:
Consulting:
- Strategic advisory and technical implementation services
- Digital transformation and operational optimization
Venture Studio:
- Compliance administration and regulatory support
- Business incubation and acceleration services
Partner Network:
- A curated network of independent professionals and consultants
- Project matching and collaboration facilitation
Critical Disclaimer: Not Financial Advice / Not a Bank
⚠️ IMPORTANT: Ten X Africa is a strategic consultancy and venture builder. We are NOT a registered Financial Services Provider (FSP), Bank, or Investment Advisor.
- Any mention of “Capital,” “Funding,” or “Investment” refers to our role in preparing your business for investment (e.g., Pitch Decks, Due Diligence preparation) and introducing you to our network of investors
- We do not guarantee funding of any kind
- All investment decisions are made solely by third-party investors at their discretion
- No information provided constitutes financial, investment, or legal advice
User Obligations
Accuracy: You warrant that all information provided to us (especially for CIPC/Compliance services, funding applications, or partner profiles) is accurate, complete, and truthful.
Account Security: You are responsible for maintaining the confidentiality of your login credentials for the Client Portal. Notify us immediately of any unauthorized access.
Lawful Use: You agree to use our services only for lawful purposes and in compliance with all applicable South African legislation.
Intellectual Property (IP)
Our IP: All content, branding (including “Ten X Africa,” “Compliance Factory,” “Venture Studio”), design, technology, and website code are owned by Ten X Africa or its licensors. You may not copy, modify, distribute, or reverse engineer without permission.
Your IP: You retain ownership of your business data and confidential information. However, you grant us a limited license to use this data to deliver requested services (e.g., filing your CIPC registration, processing tax returns, or preparing pitch materials).
Limitation of Liability
To the maximum extent permitted by South African law (including the Consumer Protection Act):
- Ten X Africa is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services
- We are not liable for delays or failures caused by third parties (CIPC, SARS, government institutions, etc.) outside our control
- We are not liable for business decisions you make based on our advisory services
- Our total aggregate liability related to these Terms will not exceed R5,000 or the fees paid for the specific service, whichever is greater
Payment and Refunds
Fees: All paid engagements are governed by separate written agreements (Statement of Work, Invoice, or Engagement Letter) outlining:
- Scope of work
- Fees and payment terms
- Invoicing schedule
Cooling-Off Period: In terms of ECTA Section 44, consumers may have a right to cancel certain electronic transactions within 7 days. This does not apply to:
- Personalized or customized services once performance has begun
- Compliance services once filed with government agencies
- Digital content already consumed
Confidentiality
If we exchange confidential information during your engagement, both parties agree to:
- Protect it from unauthorized access or disclosure
- Use it only for the intended business purpose
- Not disclose it to third parties without consent (except as required by law)
All confidential obligations are subject to any separate Non-Disclosure Agreement (NDA).
ECTA Disclosures (Required by South African Law)
In accordance with Section 43 of the Electronic Communications and Transactions Act:
Full Legal Name: Ten X Africa (Pty) Ltd
Registration Number: [CIPC Registration - to be filled in]
Physical Address: [Office Address - to be filled in]
Office Bearers/Directors: [Names - to be filled in]
Email Address: hello@tenxafrica.co.za
Website: www.tenxafrica.co.za
Privacy
Your use of the site is governed by our Privacy Policy, which explains how we collect, use, and protect your data in compliance with POPIA.
Warranties and Disclaimers
The site and all content are provided “AS IS” without warranties of any kind. We disclaim:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted or error-free service
Indemnity
You agree to indemnify and defend Ten X Africa, its directors, employees, and agents against any claims, damages, or costs (including legal fees) arising from:
- Your use of the site or services
- Your violation of these Terms
- Your infringement of third-party rights
- Your breach of applicable law
Termination
By Us: We may suspend or terminate your access at any time for any reason, including breach of these Terms, illegal activity, or violation of our acceptable use policy.
By You: You may stop using the site and services at any time.
Effect: Upon termination, your right to use the services ceases immediately, though obligations regarding confidentiality and indemnity survive.
Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of laws principles.
Jurisdiction: Any disputes arising from these Terms are subject to the exclusive jurisdiction of the South African courts.
Dispute Resolution: Before initiating legal action, parties agree to attempt good-faith resolution through negotiation.
Updates to These Terms
We may update these Terms periodically to reflect changes in our services, applicable law, or business practices. Continued use of the site and services after updates means you accept the modified Terms. We recommend reviewing these Terms regularly.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Contact
Questions or concerns about these Terms?
Email: hello@tenxafrica.co.za
Last Updated: January 2026