Introduction
Ten X Africa (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, partners, and website visitors. We process personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).
By using our website or services (Consulting, Venture Studio, or Partner Network), you agree to the processing of your data as outlined below.
Information We Collect
To operate our services and deliver value across our three pillars, we collect the following:
Information You Provide:
- Name, email address, phone number
- Company registration details (CIPC)
- Financial data (for Venture Studio/Funding applications)
- CV/Resume data (for Partner Network applicants)
- Project specifications and service requests
Automated Information:
- IP address, browser type, and device information
- Site interactions and usage patterns
- Cookies (to optimize performance and user experience)
How We Use Your Information
We use your data strictly for the following Business Purposes under POPIA:
Consulting:
- To diagnose operational challenges and deliver digital transformation strategies
- To analyze business processes and recommend solutions
Venture Studio:
- To process compliance services (CIPC, Tax, COIDA)
- To assess eligibility for funding and incubation support
Partner Network:
- To vet skills and experience
- To match consultants with project opportunities
General:
- To send service updates, newsletters, or deal flow alerts (you may opt-out at any time)
- To improve our platform and services
- To ensure security and prevent fraud
Sharing of Information
We do not sell your data. We may share your information with:
Trusted Partners:
- Members of the Ten X Partner Network (only when necessary to deliver requested services)
- Service providers who help us operate (hosting, analytics, email delivery)
Regulatory Bodies:
- CIPC, SARS, or the Department of Labour (strictly for Compliance Factory services as required by law)
Cross-Border Transfer:
- As we operate across Africa (SADC, West Africa) and internationally, data may be processed in these jurisdictions
- We ensure all cross-border transfers comply with POPIA Section 72, maintaining adequate data protection standards
Security
We employ reasonable technical and organizational measures to secure your data against unauthorized access, loss, or damage. However, no digital transmission is 100% secure. We recommend protecting your login credentials and reporting any suspicious activity immediately.
Your Rights (POPIA)
As a Data Subject, you have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Request we update or correct inaccurate information
Deletion: Request we delete your data (subject to legal retention requirements for compliance records)
Objection: Object to the processing of your personal information
Data Portability: Receive your data in a structured, portable format
Contact Our Information Officer
For any privacy concerns or to exercise your rights, please contact:
Email: hello@tenxafrica.co.za
Response Time: We aim to respond to all data subject requests within 20 business days as per POPIA requirements
Data Retention
We retain data only as long as needed for the purposes described or as required by law. For compliance-related data (CIPC, tax records), retention periods are determined by South African legislation. When no longer needed, we delete or de-identify information.
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable legislation. The effective date will be updated here, and material changes will be communicated to affected data subjects.
Effective Date: January 2026